01The service
Privileb gives cardholders discounts and offers at partner businesses in Lebanon and abroad. Privileb is not the seller of the products or services offered by partners: each purchase is between you and the partner.
02Your membership card
- Your card is personal and may only be used by the person named on it. It cannot be transferred, sold or lent.
- It is valid until the expiry date shown on the card and in the app. You can renew it in the app.
- The card price is shown in the app before you order. Cards are paid cash on delivery unless another payment method is offered.
- Report a lost card in the app or by calling 03 130 249; you can order a replacement.
- The digital card in the app or in Apple Wallet works in the same way as the physical card.
03Your account
You sign in with your mobile number and a one-time code. Keep your phone secure and tell us straight away if you think someone else has used your account. You are responsible for keeping your details accurate.
04Using offers
- Show your card or QR code before you pay. Discounts are not applied after payment.
- Each offer has its own conditions, shown on the deal: valid days, dates, usage limit and branches. Unless stated, offers cannot be combined with other promotions.
- Offers are set by partners and may change or end. We update the app and website as quickly as we can, but the partner’s conditions on the day apply.
- If a partner does not honour a valid offer, tell us at support@privileb.com or 03 130 249 and we will follow it up.
05Fair use
Do not misuse the card, the app or our partners’ offers, for example by sharing your card, copying QR codes, reselling discounted products or interfering with the service. We may suspend or cancel a card or account that is misused, without refund.
06Charity
Privileb gives a percentage of every card’s price to the charities listed on our Charities page. The charities may change over time.
07Partner businesses
Businesses that list offers on Privileb sign a separate partner agreement, which governs their relationship with us. In summary, partners agree to:
- Honour the agreed discounts for Privileb cardholders for the whole period of the agreement.
- Allow Privileb to use their name, logo and photos to promote their offers.
- Report, when asked, the card numbers of cardholders who used an offer.
- Give at least 30 days’ written notice to end the agreement, and keep confidential the terms of the agreement.
- Make sure their products, promotions and data processing comply with the law, and hold Privileb harmless from claims arising from their breach of the agreement.
08Content
The Privileb name, logo, app, website and their content belong to Privileb or its partners. You may use them only to enjoy your membership.
09Liability
We work hard to keep the information accurate and the service available, but it is provided “as is”. To the extent the law allows, Privileb is not liable for the products or services of partners, for offers changed or withdrawn by partners, or for indirect losses. Nothing in these terms limits rights you have under Lebanese consumer protection law.
10Changes
We may update these terms. We will post the new version here with its date and tell you in the app if the change is significant. If you keep using Privileb after a change, the new terms apply.
11Governing law
These terms are governed by the laws of Lebanon. Any dispute will be handled by the courts of Beirut, after we have tried to resolve it with you directly.
Questions? Write to info@privileb.com or call 03 130 249.