01Who we are
Privileb (“we”, “us”) runs the Privileb membership card, app and website. Our office is at Ammoury Center, ground floor, Bassoul – Hneine Street, Sed El Bauchrieh, Lebanon. For anything about your data, write to info@privileb.com or call 03 130 249.
We handle personal data in line with Lebanese Law No. 81 of 10 October 2018 on Electronic Transactions and Personal Data.
02What we collect
When you use the app or order a card:
- Your mobile number, to sign you in with a one-time code and to find a card you already hold.
- Your first and last name, and your email address if you choose to give it.
- Your delivery address and any notes, only when you order, renew or replace a card.
- Your membership details: card number, holder name, member-since and expiry dates, and card status.
- What you do in the app that needs saving: saved deals, card orders, businesses you suggest, your language and notification settings.
- A push notification token for your device, if you allow notifications.
- Your location, only while you use the app and only if you allow it. It is sent to our server as a point to sort deals by distance, and is not stored.
When you use the website: if you apply to become a partner, the business and contact details you enter in the form. Deals you save on the website stay in your own browser and are not sent to us.
If you held a Privileb card before the current app, we keep the cardholder record from our previous system (name, card number, phone, email and dates) so you can link your card to your new account.
We do not collect payment card details, health data, contacts, photos or browsing history, and we use no advertising or analytics tools.
03How we use it
- To create and secure your account and show your digital card and QR code.
- To process and deliver card orders, renewals and replacements, and to contact you about them.
- To show deals, distances and directions, and to remember what you saved.
- To send the notifications you choose: order updates, card expiry reminders and new deals. You can turn each one off in the app’s Settings.
- To answer your questions, partner applications and suggestions.
- To prevent fraud and misuse, for example limiting repeated attempts to link a card.
We rely on what is needed to provide the membership you asked for, on your consent (for location and notifications, which you can withdraw at any time), and on our legitimate interest in keeping the service safe.
05Where your data is stored
Your account data is stored in the European Union. Some providers listed above may process data in other countries, including the United States, with safeguards in place.
06How long we keep it
We keep your account data while your account is open. You can delete your account at any time in the app under Settings → Delete account; this removes your profile, your digital card, saved deals, orders, suggestions, device tokens and queued notifications. A card from our previous system is unlinked from you, and its original record stays with us so the card can still be verified if you sign up again. We may keep limited records for longer when the law requires it, for example for accounting.
Partner applications are kept for up to two years after we last hear from you.
07Your rights
You can ask to access, correct or delete your personal data, or object to how we use it. Much of this you can do directly in the app (Edit profile, Settings, Delete account). For anything else, write to info@privileb.com. We reply within 30 days.
08Security
Data is encrypted in transit, access to our systems is limited to staff who need it, and every table is protected by access rules so each member can only see their own data. No system is perfectly secure; if a breach affects you, we will tell you.
09Children
Privileb membership is meant for adults. Anyone under 18 should use it only with a parent’s or guardian’s permission. We do not knowingly collect data from children under 13.
10Changes to this policy
We may update this policy. We will post the new version here with its date, and tell you in the app if the change is significant.